Refurbished is not the same thing as used or secondhand. The sellers we partner with are held to rigorous quality guidelines that ensure every item we sell functions perfectly. The refurbishment process includes meticulously cleaning, testing, and assessing every item, as well as replacing ageing parts with high-quality new components. Meanwhile, with secondhand or used items, you’re left to the private seller’s good word as to their true condition, and with no guarantee or warranty.