Shipping Policy
At Axis Studio BU, we are committed to delivering your products safely, quickly, and efficiently. Our Shipping Policy outlines how orders are processed, shipped, delivered, and handled in different circumstances to ensure complete transparency.
Order Processing Time
Once an order is placed, our team begins processing it immediately.
All customers will receive an order confirmation email/SMS once the order is successfully placed.
Shipping & Delivery Time
We deliver across India through trusted courier partners. Delivery duration depends on your location:
Weather conditions, courier delays, or unforeseen events may slightly affect delivery timelines, but we always aim to deliver your order at the earliest.
Shipping Charges
Shipping charges may vary based on:
Eligible products or certain order values may qualify for Free Shipping, which will be mentioned on the product page or during checkout.
Order Tracking
Once your order is dispatched, you will receive a tracking ID along with a tracking link through email/SMS.
You can use this link to monitor real-time delivery status.
If tracking information takes time to update, it is usually due to courier scans being delayed by 12–24 hours.
Packaging & Safety
We ensure secure and damage-proof packaging for all our products.
Each item is:
For refurbished or delicate electronics, we add additional safety layers to prevent transit damage.
Delivery Attempts
Our courier partners will make 2–3 delivery attempts.
If the order cannot be delivered due to:
Then the package will be returned to us. Re-shipping may incur additional charges.
Damaged or Tampered Packages
If you receive a package that appears tampered, damaged, or opened:
We will arrange a replacement or solution after verification.
International Shipping
Currently, we ship only within India.
International shipping will be introduced in future phases.
Undelivered & Lost Shipments
In rare cases where a shipment is lost or remains undelivered beyond the expected timeframe, our support team will coordinate with the courier partner to resolve the issue.
If the shipment is confirmed lost, we will offer:
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